JOB Description
Receptionist / Customer Service Representative
MFM Building Products is a growing manufacturer of roofing and waterproofing membranes located in Coshocton, Ohio. We are looking to fill an immediate opening in our office for a Receptionist / Customer Service Representative. The primary duty of this position is Receptionist. The position will also serve as a backup in our Customer Service Department. Hours are 8:00 am to 5:00 pm, Monday through Friday, in our Corporate Office – no weekends or travel required.
Primary Responsibilities
Serve as front desk receptionist, including greeting visitors, answering and routing incoming calls, handling incoming and outgoing mail, and maintaining a tidy and professional reception area
Accurate filing of documents, ordering office supplies, emailing / mailing customer invoices, proofing customer orders, and daily shredding of confidential documents
Coordinate customer mailings, including address mail merge, and delivery to post office
Handle window sales of 2nds materials to the public, including order entry, and processing payments via cash, check or credit card
Schedule appointments and meetings as requested and assist other departments with administrative support as needed
Secondary Responsibilities
Serve as a backup to the Customer Service Department during vacations and time off, learning about MFM products, and all aspects of Customer Service
Develop and maintain an effective and positive business relationship with customers, potential customers, MFM sales representatives, and outside vendors
Receive and process customer orders via phone, email and fax, as well as matters pertaining to freight, returns, price quotations and other customer service matters
Prepare and handle all appropriate documents and correspondence from customers, including debits, credits, pricing, complaints, returns, etc.
Qualifications
Minimum three years’ work experience in an office setting or customer-focused position (sales, customer service, logistics, scheduling, inventory control, etc.)
Must be willing to answer incoming phone calls in a pleasant, professional manner
Proficient in all Microsoft office products including Word and Excel, as well as learning our in-house order entry system
Ability to handle multiple tasks with exceptional organization skills in a fast-paced office environment
Exceptional phone and written skills to relay information in a concise, professional manner
Must possess analytical abilities, detailed record keeping, accuracy and ability to follow through with customer needs
Ability to work with all levels of the company and communicate with diverse groups
Must possess the technical ability to understand our product line and product applications
About MFM Building Products Corporation
MFM is a manufacturer of waterproofing and weather barriers for all types of industrial buildings, commercial structures, retail properties, and private residences. Our products are sold through distribution all over the world.
Founded in 1961, MFM continues to focus on the development, testing, and manufacturing of products that are innovative and cost-effective. It’s this philosophy that has made us a market leader. We pride ourselves on providing outstanding service to each and every customer.
ESOP Company
MFM Building Products is an Employee Stock Ownership Plan (ESOP) company, which offers our employees to share directly in the success they help to create. Company stock is issued at no cost to our employees. MFM offers our employees paid holidays, medical and dental benefits, competitive wages, year-end bonus program, plus other benefits. MFM is an Equal Opportunity employer.
Inquiries should be directed to:
MFM Human Resource Department
hr@mfmbp.com
740-622-2645